Insights from James Bunting, CEO at Leighton
Technology’s ability to completely transform the way a business operates continues to surprise me. The impact new software brings to a team that has been stagnant in its processes is invaluable to thriving organisations. Human Resources is often left out of a business’ digital transformation strategy, leaving HR professionals frustrated with the limitations around their roles.
Increasingly, we are seeing discussion around the need for HR to become people focused and friendly. With trendy new HR job titles emerging such as Employee Experience Manager, Culture Director or even Chief Happiness Officer, the priority of HR is shifting to focus on employee experience. Whilst these cosmetic changes are being applied fairly widely across disruptor brands, integral processes are often still left in their original format. This is felt particularly within onboarding processes, which tend to dominate HR resources.
Talking to HR leaders about their experiences with outdated practices confirmed that the issues they experience impact businesses as a whole, not just the HR department. Research and focus groups with CIPD members revealed that HR’s top three pain points are excessive time spent on admin, inconsistent approaches to employee onboarding and managing a series of digital systems which do not integrate with each other.
Other common struggles included the lack of employer brand presence within digital systems and the overwhelmingly high expense of ineffective onboarding and retention issues.
These issues are particularly severe within large, growing companies that have high recruitment rates. Our discussions revealed that on average it takes around eight hours to onboard a new starter. Equate this time to a day’s pay for your highly qualified HR team and the wasted resource is difficult to ignore.
Digitising the onboarding process allows for resources to be saved, as well as a complete transformation of the experience a new starter has at a company. When the first 90 days of their role are critical, engaging and supporting them consistently is key to ensuring they reach their full potential as soon as possible.
When we worked with a global retailer to digitise its approach to constantly onboarding new employees, the return on investment it enjoyed was massive. The retailer saved 1,250 hours over their manual onboarding process and over £31,000 on printing alone. It’s safe to say that the onboarding software paid for itself, but the true impact of digital transformation is how HR is able to operate as a result.
HR professionals who can be confident their new colleagues are enjoying an engaging start to their company are able to allocate their resources to more meaningful people focused initiatives. Our network of HR leaders explained that they are passionate about dedicating their time to learning and development, or to creating content that contributes to employee experience far more than template processes.
HR professionals most often enter the industry because they are extremely passionate about improving the working lives of their colleagues, but they are lacking the tools, resources and insights to do so.
To find out how our HR software can transform these costly processes, talk to one of our Onboarding Success Managers or find out how much you could save with our ROI calculator.